The self service machine asked for a tip (stock image) (Image: Getty Images/iStockphoto)

Man left fuming over self-checkout kiosk that asks customers to tip up to 20%

A man has been left fuming after his self-checkout kiosk at a water park asked him to tip up to 20% - and people have been left debating whether or not it's acceptable

by · Daily Record

A customer was left seething after a self-checkout machine at a water park in Hungary prompted him to leave a tip of up to 20%. The man, who had stopped to grab some refreshments from an on-site kiosk, was gobsmacked when the machine suggested he leave a zero, five, 10, 15, or 20 per cent tip after scanning his items.

Taking to Reddit, he shared his disbelief with a photo of the screen, commenting: "A water park in Hungary asking for a 0-20% tip for a self-serve kiosk that sells popsicles and drinks."

The post sparked a debate among users, with many criticising the kiosk's audacity and others discussing the broader issue of tipping culture. One user pointed out: "At least it has a prominent 0. All the local POS terminals here seem to be set so they start at 18% and go higher from there. Then you have to go looking for the 'No Tip' or 'Custom amount' options."

Another chimed in with their own experience: "Had the same thing at a cubs game and the worker that was standing there monitoring the line yelled at me for not tipping a machine that did all the work."

A third user highlighted a trend: "It's mostly American tourists who don't bother following local customs and tip like in America. I see it traveling in places South America where the customary tip was 10%, but now it's going up to 15 per cent to even 20 per cent because of Americans.".

Yet another user speculated: "Probably a software used among various companies, some use it for self serve, others use it when a person is physically there to help you. They don't feel the need to change the software for each individual thing it is used for. That would be my best guess."

One last jesting user commented: "Robots need a living wage too."

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