"While our intentions were good, to put it simply, we failed... We let Sleep Token and you down": Promoters AEG apologise after US tour pre-sale chaos leaves many Sleep Token fans furious and ticket-less

27 Jan 2024, 22:43 · louder

By Paul Brannigan
( Metal Hammer )
published 27 January 2024

After a glitch screws up a Sleep Token pre-sale, fans' fury prompts AEG Presents to issue brutally honest apology

(Image credit: Andy Ford)

Concert promoters AEG have apologised after technical "malfunctions" meant pre-sale access codes for Sleep Token's much-anticipated North American The Teeth of God tour were delivered to fans 24 hours after the tickets went on sale, leading to thousands missing out on the opportunity to attend the quickly sold-out shows despite registering in advance.

Many fans vented their fury on social media, and the fiasco prompted the tour's promoters AEG Presents to contact fans who were affected, with a brutally honest apology.

"As a Sleep Token fan who took the time to register early for access to tickets, we know how committed you are to the band," the email to those impacted reads. "That's something we don't take lightly, and knowing that, we tried to provide you with early access to the presale as a reward for your loyalty.

"While our intentions were good, to put it simply: we failed. Our emails and sale codes were sent on time yet delivered to you late. And while there are many reasons for that, there's no excuse. We let Sleep Token and you down. Since discovering the malfunctions, we have worked to provide codes to every fan that has contacted us.

"We value our fans and our artists and will continue to work to create the elevated experience you all expect and deserve. We are so very sorry we let you down."

Vessel and co. will be joined by Empire State Bastard for their The Teeth of God tour, which will take in appearances at the Sick New World weekender in Las Vegas (April 27), and the Sonic Temple Art & Music Festival in Columbus, Ohio (May 18).

The Teeth Of God tour will kick off on April 27 at Sick New World, headlined by Slipknot and System of a Down, and carry on through to May 28, when Vessel's band will drop the curtain on the trek with the second of a brace of shows at Toronto's Massey Hall.

The band will play:

Apr 27: Las Vegas Sick New World festival, NV
Apr 30: Phoenix Arizona Financial Theatre, AZ

May 01: Albuquerque Revel, NM
May 03: Austin H-E-B- Center at Cedar Park, TX
May 04: Dallas Toyota Music Factory, TX
May 06: Tampa Yuengling Center, FL
May 07: Atlanta Coca-Cola Roxy, GA
May 08: Asheville Exploreasheville.com Arena, NC
May 10: St. Louis The Factory, MO
May 12: Denver Red Rocks Amphitheatre, CO
May 14: Des Moines Vibrant Music Hall, IA
May 15: Chicago The Salt Shed, IL
May 16: Chicago The Salt Shed, IL
May 18: Columbus Sonic Temple Art & Music Festival, OJ
May 19: Pittsburgh Petersen Events Center, PA
May 20: Philadelphia The Met Philadelphia, PA
May 22: New York City Radio City Music Hall, NY
May 24: Boston MGM Music at Fenway, MA
May 25: Montreal Place Bell, Canada
May 27: Toronto Massey Hall, Canada
May 28: Toronto Massey Hall, Canada

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Paul Brannigan
Contributing Editor, Louder

A music writer since 1993, formerly Editor of Kerrang! and Planet Rock magazine (RIP), Paul Brannigan is a Contributing Editor to Louder. Having previously written books on Lemmy, Dave Grohl (the Sunday Times best-seller This Is A Call) and Metallica (Birth School Metallica Death, co-authored with Ian Winwood), his Eddie Van Halen biography (Eruption in the UK, Unchained in the US) emerged in 2021. He has written for Rolling Stone, Mojo and Q, hung out with Fugazi at Dischord House, flown on Ozzy Osbourne's private jet, played Angus Young's Gibson SG, and interviewed everyone from Aerosmith and Beastie Boys to Young Gods and ZZ Top. Brannigan lives in North London and supports The Arsenal.

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