Riyadh Airports Co. to improve travel experience with digital transformation

RIYADH: Saudi Arabia’s air travelers can expect an improved travel experience with Riyadh Airports Co. planning to enhance digital transformation in its core function, according to a statement.

To materialize this, RAC has partnered with tech giant Cognizant to strengthen its digital capabilities in the domains of finance, human resources, procurement, and planning, which will ultimately enhance the traveler experience. 

In the initial phase, Cognizant will leverage the Systems Applications and Products in the Data Processing Appian framework to establish process automation for operations at the King Khalid International Airport. 

Cognizant will also assist RAC in enhancing its back-office functions to streamline operations and elevate traveler satisfaction, the press statement added. 

“Establishing a strategic partnership with Cognizant is a transformative milestone for RAC. Cognizant’s unparalleled expertise in automation and enterprise applications perfectly aligns with our aspirations, empowering us to extend a warm welcome to the world,” said Osama Al-Fawaz, chief of information and communication technology at RAC.

He added: “Together, we are dedicated to creating a seamless experience that benefits the airport’s stakeholders, business partners and airlines, further solidifying Saudi Arabia’s position as a leading global aviation destination.”

Strengthening the aviation sector is crucial for Saudi Arabia, as the Kingdom is diversifying its economy away from oil and is concentrating on areas like tourism. 

Saudi Arabia anticipates welcoming over 150 million visitors by 2030, and an important aspect of RAC’s strategy is the integration of smarter processes and advanced automation to reinforce the position of King Khalid International Airport as the busiest airport in the country.

“Our collaboration with RAC exemplifies Cognizant’s commitment to helping raise global standards in digital engineering, airport operations, and customer experience within the aviation industry,” said Tarek Zarg El Aioun, Saudi Arabia general manager at Cognizant. 

He added: “We are excited to contribute to RAC’s vision for a technologically advanced and efficient airport management, enhancing the overall passenger and airline experience through innovative solutions.”